Are Momentum and Resolve the same price?

Yes on standalone tiers — Starter $29/person, Team $39/person, Growth $49/person per month, whether you buy the CRM line or the full service desk line. You pay per line per person; running both means both seat types.

Does Momentum-only include full Resolve?

No. Momentum-only workspaces get CRM pipeline and Resolve core within Free Forever limits, not the full service desk (cases, knowledge base, service workflows, Support Embed). You need Resolve seats or Salestrics One for the full desk.

When should we buy both lines vs Salestrics One?

When combined per-seat math plus add-ons exceeds One flat pricing for your teammate count — often around 15–20 people with both sales and service on paid tiers. Compare at app.salestrics.com/pricing before annual commit.

Can agents read across Momentum and Resolve?

Yes when both lines are on the same org graph — MCP and Assistant can summarize mail, pipeline, and cases on the account. Buying only one line limits what agents see to that motion plus shared core apps.

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August 17, 2026 4 min read Salestrics Team

Momentum vs Resolve: Which Line to Buy First

Salestrics now sells Momentum (CRM) and Resolve (service desk) as separate per-seat lines at the same tier prices — Starter, Team, Growth. Records still sync; you are not buying duplicate databases. The question for mid-market operators is not “CRM or support?” but which line funds first when budget is tight, and when the second line or Salestrics One pays for itself. This guide maps buy-first scenarios, handoff points, and agent-readiness on one account graph.

What each line actually includes

Capability	Momentum line	Resolve line
Pipeline, opps, leads	Full CRM	Read context; not primary UI
Cases, KB, SLAs	Not full desk	Full service desk
Mail on account	Yes (per seat)	Yes (per seat)
Workspace docs	Quotes, SOWs	Runbooks, macros
Support Embed (website widget)	No	Resolve Team+
Lead Finder	Tier-gated	N/A

Free Forever includes core apps on both lines within record limits — enough to pilot habits, not enough to run a full GTM plus support org on production volume.

Buy Momentum first when…

Pipeline is the bottleneck — reps live in spreadsheets; nothing is forecastable
Support volume is low — founders or AEs answer tickets from Gmail
New logo motion is the bet — you are proving outbound/inbound before scaling CS
Agents must read deals — MCP prompts target negotiation and commit first

Start on Momentum Team if you need Connect for customer calls; add Resolve when case volume justifies dedicated seats. See mail on account before enabling write tools.

Buy Resolve first when…

Support is the fire — SLA misses, angry renewals, no ticket history on the logo
Sales is founder-led and small — pipeline fits in one view; customers need a desk
Website deflection matters — you will ship Support Embed on Resolve Team+
MSP or services-heavy — delivery tickets are the system of record

Resolve-first teams still benefit from shared Accounts — upsell opps appear when cases repeat on the same logo. Add Momentum seats when sales outgrows founder closes.

Handoff: one graph, two motions

The failure mode is not picking the wrong line first — it is letting the second motion live in a separate tool after you buy line one:

Same account — parent logo, not duplicate customer records
Mail on account — sales and support threads on the logo, not personal inboxes
Stage + case link — expansion opp references open P1 case when relevant
CS intro from account mail — not a cold thread after close

Pair with sales-to-CS handoff and renewal playbook when both lines are live.

Decision matrix (quick)

Profile	Buy first	Add next
10-person sales-led SaaS	Momentum Team	Resolve when ticket queue > 1 FTE
MSP, 8 techs + 2 AMs	Resolve Team	Momentum for expansion pipeline
20-person sales + CS	Compare One Team vs dual Team lines	One if add-ons stack up
Founder-only GTM	Free Forever or Momentum Starter	Resolve when support embed needed

MCP read prompt (both lines)

For account [NAME], summarize: open pipeline, last 30 days mail themes, open cases by priority, and renewal date if known. Flag if sales stage and support sentiment disagree.

Works when both lines are licensed — otherwise the prompt returns half-truths. Read-first only until mail-on-account rate is healthy on both motions.

Rollout: 30 days on one line

Week 1 — Pick line; import active accounts only; forward-only mail policy
Week 2 — Stages or case types match real workflow; one MCP summary ritual
Week 3 — Second motion pilot on five accounts (not full cutover)
Week 4 — Finance review: second line vs One quote at app.salestrics.com/pricing

Common mistakes when buying two lines

Same person, two seats without role split — AE does not need both unless they close and support
Resolve seats for everyone — only customer-facing roles need full desk
Skipping mail policy — second line does not fix inbox fragmentation
Buying Growth on both lines for Orbit — compare One if Orbit + Connect + Ledger stack

RevOps should maintain a simple seat map: name, primary line, add-ons, mailbox — updated when someone joins or changes role. Agents use the map to explain usage; finance uses it at renewal.