Salestrics vs Zendesk
Zendesk is the default help desk — glued to HubSpot or Salesforce with integrations and hope. Salestrics Resolve is on the same unified record graph as pipeline and mail — core on Free Forever, full desk on Resolve or One.
One Salestrics platform · Free Forever or paid paths
Two systems of record — tickets and deals — synced after the fact instead of sharing one customer graph. RevOps becomes ticket-field mapping. Resolve puts cases on the same Accounts as Momentum opportunities. No Zendesk beside your CRM.
For mid-market B2B support with Quick Actions on revenue records — yes. Enterprise ITSM may still need Zendesk. Seed teams need sales to see open cases before renewal calls — not a sync delay. Compare Salestrics vs Intercom.
Resolve core on Free Forever; full service desk on Resolve seats or Salestrics One — shared CRM records with Quick Actions, no separate help desk SKU. See Resolve core on Free Forever and Resolve product page.
What revenue teams leave when they outgrow single-purpose CRM.
Tickets in a separate product and database.
CRM with partial ticket sync.
Escalations outside both systems.
Field maps when ticket status should update deals.
CRM, mail, docs, support, collaboration, finance, and AI — not Zendesk plus Zapier plus a separate mailer.
Pipeline on the same graph as mail and docs.
Workspace Mail on Free Forever and paid plans; custom domain on paid tiers.
Proposals beside live opportunities.
Resolve on shared Accounts — core on Free Forever, full desk on Resolve or One.
Typical five-seat revenue team GTM team — illustrative monthly software spend.
| Capability | Zendesk + CRM stitch | Salestrics (Momentum Team) |
|---|---|---|
| Help desk | Zendesk per agent | Resolve — core on Free Forever, full desk on Resolve or One (included) |
| CRM | Separate CRM seats | Momentum CRM (included) |
| Gmail beside Zendesk | Salestrics Mail (included) | |
| Handoffs | Integration recipes | Shared Accounts natively (included) |
| Typical 5-seat stack | Often $400–$800+/mo | 5 × Momentum Team = $195/mo |
Compare full stack cost — not a single line item. Related reading on the blog →
Start here
$0
2 teammates · 500K AI tokens · 500 contacts / 100 deals / 100 cases · 1 GB
Start Free ForeverStandalone
$39/person/mo
Per person · CRM or service desk · 30-day trial · annual $390/person/yr
Get TeamSalestrics One
$499/mo
Up to 15 teammates · every app bundled · annual $4,990/yr
Get One TeamPer-person Momentum or Resolve, or Salestrics One flat — synced with app.salestrics.com/pricing. Extra teammates on Free Forever are $25/person/mo.
For mid-market operators consolidating sales and support on one graph — yes. Enterprise ITSM with complex routing may still use Zendesk.
Yes — Resolve and Momentum share organization records with role-based permissions.
See /resolve and /vs/intercom for related support comparisons.
CRM, mail, docs, support, and AI on one Salestrics login — start free today.
